Refund policy

CANCELLATION POLICY
Regular orders can be cancelled for free within 2 hours after placing the order. Usually, we will ship out the goods within 1-2 working days after receiving the payment for the inventory, and some goods will be sent out within 3-5 working days after receiving the payment.
You can go back to your order page and click the “Cancel order” button. You can also directly submit a cancellation/modification request by clicking the service link in our confirmation email. Beyond the time limit, restocking/processing fees will apply to the cancellations, even though the order has not been shipped. Orders that has already been shipped can not be cancelled.

GENERAL RETURN POLICY
（1） No return or refund if you claim from the stores during the livestream. Please understand that the items you claim during the livestreams are exactly the items you want us to pick up. After paying to the stores all sales are the final sales which you agree our no return or refund policy.

（2） Merchandise that is damaged in the shipment progress or altered in any way by a buyer other than seller cannot be returned.

（3） For all returns, please contact our Customer Service. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return. Returning packages without prior approval from Customer Service will be rejected or delayed.

（4） We reserve the right to charge a handling fee on all items returned for other reasons.

（5） Please kindly know the return or exchange of any subordinate orders without quality problems are not acceptable.